Special Interest Group on CRAP

OK I’m not unique in saying that an airline sucks. Most of the world thinks that the airlines suck. The thing that distinguishes the airline industry is that they are so accomplished in finding a way to behave like crap.

I went to have my wife “check in” for a flight today. They say they offer online checkin - the reality is that it’s just a come-on to try and get more money for specific seats. When we went to select a seat, the options were:

1. pay $140 more for a first class seat. No thanks…
2. pay $29 more for “economy plus”. That’s $6 per inch. Not much, but since my wife is all of 5′2″ it’s not really an issue for her to have more leg room. So we decided to pass.

Then you get to find out that they won’t actually release any seats for her to check in on. So it turns out that the entire online checkin thing was just a marketing opportunity. This is the moment when you realize that the airline is not using information technology to streamline their business - they are using it to piss of their customers and build negative loyalty. Good luck with your next bankruptcy guys.